Gain visibility into the health, performance, and utilization of your applications, workloads, and infrastructure and connect with your customers in ways you never thought possible.
Let’s answer a few questions that you might have about our company and the outsourced call center solutions that we provide.
IT ALL STARTED WHEN…
How long have you been in business?
We have been in business for the last 5 years.
What do you do?
We provide outstanding customer service by telephone, email, chat, and social media interaction. Our representatives deliver excellence in every touch point with your customers.
Where are you located?
Located in Long Island New York. We have two centers opening soon in Nairobi Kenya and Harare Zimbabwe.
How long does it take for you to hire reps?
Because of our superb recruitment team and our longtime presence in New York (one 0f the most populous states), we are able to hire and train the very best representatives quickly and efficiently. We have hired as many as 125 reps in less than two weeks for a project.
How do you ensure the quality of your service?
We believe in our people, so we invest heavily in the training and professional development of our managers. As a result, the typical tenure of our managers is greater than 5 years.